Shipping Policy
PAGO COLLECTION SDN. BHD. aims to provide reliable and efficient delivery services for all customers.
This Shipping Policy explains our order processing, shipping timelines, delivery procedures, and related terms.
1. Order Processing
Orders are typically processed within 1 to 3 business days after:
- Payment confirmation
- Verification procedures
- Product availability confirmation
Orders placed during weekends or public holidays may require additional processing time.
2. Shipping Coverage
We provide delivery services throughout:
- Malaysia
- Selected international destinations
Shipping availability may vary depending on product type and destination.
3. Delivery Time Estimates
Estimated delivery times may vary based on:
- Customer location
- Courier availability
- Product stock status
- Weather conditions
- Customs clearance for international orders
Estimated delivery timelines:
- West Malaysia: 2 – 5 business days
- East Malaysia: 4 – 10 business days
- International shipping: Depending on destination country
Delivery timelines are estimates only and not guaranteed.
4. Shipping Charges
Shipping fees are calculated based on:
- Delivery destination
- Product dimensions
- Package weight
- Courier service selected
Shipping charges will be displayed during checkout before payment confirmation.
5. Tracking Information
Customers will receive shipment tracking details via email or messaging once orders are dispatched.
Tracking updates depend on courier service providers.
6. Failed Deliveries
Customers are responsible for providing accurate shipping information.
Additional charges may apply for:
- Incorrect addresses
- Failed delivery attempts
- Re-delivery requests
Unclaimed parcels may be returned or canceled without refund of shipping charges.
7. Risk & Ownership
Ownership and risk of products transfer to the customer upon successful delivery.
Customers are advised to inspect parcels immediately upon receipt.
8. Damaged Shipments
If products arrive damaged:
- Customers should report the issue immediately
- Photos of packaging and products may be required
- Claims should be submitted within 48 hours of delivery
9. Delays & Force Majeure
PAGO COLLECTION SDN. BHD. shall not be held responsible for shipping delays caused by:
- Natural disasters
- Weather disruptions
- Customs inspections
- Public holidays
- Courier service interruptions
- Events beyond our reasonable control